Contact Us
Let's talk about your testing needs
Whether you need product documentation, technical solutions or want to discuss distribution, the HEMANOVA team will respond promptly on business days.
Visit us
No. 88 Keyuan Road, Zhangjiang Hi-Tech Park, Pudong, Shanghai
Please book your visit in advance
Inquiry Form
Online inquiry
Please fill in the form below and we will arrange the right team to follow up. Fields marked * are required.
FAQ
Frequently asked questions
Common questions about product documents, technical support and partnerships. If your question is not listed, feel free to contact us directly.
Please submit the online inquiry on this page or email info@hemanova.com with the product name, catalog code, lot number and your institution details. Once verified, the regional team will send the documents. Some documents are available only to healthcare institutions and professional users.
Yes. Our application team can assist with precision, accuracy, linearity, reference interval and interference validation, plus analyzer parameter setup, standard operating procedures and staff training. The exact scope depends on the product and platform conditions.
Clinical chemistry and coagulation reagents fit a wide range of mainstream open platforms, while immunoassay and molecular products are mainly designed for HEMANOVA or designated platforms. Because instrument models, channels and software versions vary, we recommend providing your instrument model during selection so our application team can confirm compatibility.
Select "Regional distribution partnership" as your inquiry type and briefly introduce your company background, coverage area, existing channels and service capabilities. Our channel team will review your application and contact you to discuss scope of authorization and cooperation terms.
Please retain the affected product, retained samples from the same lot and relevant test records, then call 400-820-6688 or email support@hemanova.com as soon as possible. Our quality team will register, assess and close the issue under our complaint and adverse event management process.